Hennessy & Roach, P.C.

Systems Administrator • August 2022 - Present

Administer Azure Active Directory, Intune, M365/Exchange, Active Directory, DNS, Cisco Meraki, W365 desktops, printers, a dictation app, and a practice management app.

Automate everything I can with PowerShell and Python, including onboardings, offboardings, (A)AD group membership changes, and Exchange Mailflow rules.

Receive escalations from and provide guidance to helpdesk employees, write KB's and end user documentation.

Hennessy & Roach, P.C.

Helpdesk Coordinator • March 2022 - August 2022

Provided quick and reliable front-line support.

Coordinated software upgrades with MSP and resolved software conflicts.

M365 and AD DS Administration.

Set up and configured workstations, deskphones.

Performed low-level troubleshooting of networking equipment.